Delivery Policy
📦 Shipping & Delivery Policy – ALISON & PAUL (United Kingdom)
Place of Delivery
We currently deliver throughout the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
Shipments to rural or remote areas, as well as PO Boxes, may be supported depending on the carrier.
Shipping Costs
Shipping is free for all UK orders, unless stated otherwise at checkout.
Order Processing Time
Orders are processed within 1–5 business days (excluding weekends and bank holidays).
Once shipped, you will receive a shipping confirmation email containing your tracking number.
Processing times comply with fair trading expectations under UK consumer protection laws.
Delivery Time
Standard delivery within the UK typically takes 3–10 business days from the date of dispatch.
Deliveries to Highlands, Islands, and other remote regions may take longer.
Please note:
Weather conditions, courier delays, customs checks (for international processing), or other unforeseen events may extend delivery times.
These delays fall under force majeure and are outside our control.
Shipping Partners
We work with trusted UK carriers such as:
Royal Mail
Evri
DPD
UPS
This ensures safe and reliable delivery for our customers.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking link to monitor your parcel in real time.
Delivery Issues
If your package has not arrived within the expected time frame, please contact us within 7 days of the estimated delivery date at:
We will assist you in resolving the issue promptly.
Unclaimed or Returned Packages
If a parcel is returned to us because it was:
Undeliverable
Unclaimed
Addressed incorrectly
we can reship it upon request.
Reshipping costs are the responsibility of the customer.
Taxes & Duties
Orders shipped within the UK include applicable VAT.
No import duties apply to domestic UK shipments.
If shipping outside the United Kingdom in the future, customs duties may apply.
Address Accuracy
Please ensure your shipping address is complete and accurate, including flat numbers, building names, or access instructions.
ALISON & PAUL is not responsible for delays or lost packages caused by:
Incorrect address information
Missing delivery details
Customer failure to collect the parcel
This is in line with UK consumer delivery regulations.